CBW Bank - Operations Assistant (Topeka, KS)

CBW BankJob Classification: Non-Exempt, Full-Time
Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Reporting Relationship: Operations Officer
Work Location: Topeka, KS

Primary Accountabilities:
The Operations Assistant assists with daily operations of electronic banking platforms, including online banking, mobile remote deposit capture, and card networks.

Major Duties:

  • Enrolls customers in online banking.
  • Enrolls commercial customers in cash management, including online banking setup, completion of necessary contracts and coordination with staff to establish Officer approval of limits.
  • Assists commercial customers implement and maintain remote deposit capture systems.
  • Assists customers with offsite remote deposit capture installation.
  • Assists customer and bank staff with wire transfers by sending and verifying transfers.
  • Demonstrates online banking, bill pay and/or mobile products to employees and customers as required.
  • Responds, on a timely basis, to any customer inquiries regarding any of the electronic banking platforms or services.
  • Prepares monthly reports for Management to review.
  • Reconciles and researches disputes.
  • Performs additional duties as assigned.

Required Qualifications:

  • High School Diploma or GED equivalent required. Bachelor’s Degree preferred.
  • A minimum of two (2) years of related experience is required.
  • Advanced written, oral, interpersonal skills with a high attention to detail.
  • Ability to maintain strict confidentiality.
  • Demonstrate good work habits, maintain a professional appearance and attitude and follow policies and procedures.
  • Must project a friendly, courteous, patient and professional image at all times, even under adverse conditions.
  • Possesses a track record of integrity and commitment to professional standards.
  • Demonstrates ability to forge cohesive and effective working relationships with a variety of personalities.
  • Demonstrates ability to fulfill assigned commitments in a timely manner within established budgets while achieving quality results, prioritizes and resolves conflict when necessary, demonstrates strong organizational, analytical, and multitasking skills.

Physical Demands:

  • Ability to sit for extended periods of time.
  • Ability to read computer screens and email, mail and talk on the phone.
  • Ability to lift up to twenty-five (25) pounds.

Work Environment:

  • Professional and deadline-oriented environment in an office setting.
  • Interaction with staff and customers.
  • Potential exposure to dangerous criminal activity.

To apply for this position, click here.

What our clients say...

MB Piland Advertising + Marketing

Martha Barlett Piland
President and CEO
MB Piland Advertising + Marketing

"We have worked with Kristina and her firm on multiple occasions. Since we're too small to have an HR advisor on staff, we have relied on her expertise in reviewing our employee manual and other HR-related documents.

She has also been available for advice when needed. She's thorough, straightforward and focused on positive outcomes. I am always confident in her counsel."