HR is often looked upon as a cost center rather than as a valuable resource to the organization. You need to help change that image –not only to prove your own worth but to help advance our profession as well. The ability to sell yourself is instrumental to your success. HR may be doing a dynamite job, but if no one notices, they won’t realize your potential.
Step One: Determine what to measure.
You need to develop baselines for the "products" and services your HR department provides. The more you can document where you are now in terms of timeliness, quality, quantity and impact, the easier it is to identify opportunities for improvement. Work with your executive team to identity key measures. The 5 generic measures are: Quantity - Time – Cost- Quality - Human Reaction
Look for ways to measure these 5 in each of the core HR disciplines. For example:
•In recruiting - measure cost per hire, length of time to hire and the quality of those hired.
•In employee relations - measure turnover, employee attitudes; absenteeism/tardiness, number of grievances and/or lawsuits filed.
•In training - determine the training investment factor, productivity increases, reaction and cost to train.
•In compensation - look at salary compression and/or internal equity.
•In safety - calculate your worker's comp costs, lost days cost and return to work numbers.
•In benefits - measure the number of employees participating, complaints and the costs of each benefit.
Two quick examples:
At a minimum determine how much that turnover is costing your organization. Knowing this number can help you cost justify improvements in benefits or working conditions. We worked with one 106 person company that had a 60% turnover rate resulting in over $360K walking out the door every year!
Since "time is money," track how long it takes to get processes completed. For example, how long does it take to hire, how long to process changes, etc? Then flow chart out the processes and make measurable improvements. You can then PROVE your worth. In one company, we were able to cut their time to hire from 3 ½ months to 3 weeks saving them millions in temporary worker costs.
Step Two: Establish a baseline.
Step Three: Identify improvement opportunities.
Once you measure, you will start to identify improvement opportunities. Identify the key issues the executive team has with improving HR. Also identify where the process costs too much or takes too long or the quality isn't what you want.
Step Four: Make improvements.
Involve your "internal customers" in problems solving the systems and to generate improvement ideas. Put "advisory groups" together for increased input and buy in. Brainstorm ways to make the task more efficient, easier, and less costly.
Step Five Compare results after the improvements with your baseline.
Document improvements you have made in productivity, quality, improved timeliness and customer service. This is a great way to prove your worth to the company and get that promotion. You will be able to quantify the return on investment your company makes when changes positively impact turnover and their bottom line.
Step Six: Communicate your results.
But if you don't tell anyone, it didn't happen. Much like the "tree falling alone in the forest," if no one hears it, it's easy to ignore. So toot your own horn. Write a monthly update report even if it is not required. These are great for letting your immediate manager know what you've accomplished. Be sure to talk in ways that make management listen such as return on investment, savings, specific improvements, errors reduced, etc.
Using these 6 steps, the value your contributions to the organization will be known and you will have "PROVEN YOUR WORTH! SHRM has help online! Go to www.SHRM.org then look under HR Tools and then HR Metrics
For information on how we can help improve performance, contact us at:
Creative Business Solutions
1240 SW Oakley, Topeka, KS 66604
www.CBSKS.com or 800-635-2310 or 785-233-7860
"It's not what you say about yourself, it's what others say." - Anon.
We like to think our clients know us best. Here's what they have to say...
"Thank you all for your help in our search! We would be glad to give your company stellar reviews and recommendations. You cast an effective net, helped us with a professional approach to filling a vital job, kept us on track, and found the person we ultimately hired. Should we need you in the future, we will re-engage you with confidence!"
Rev. Dr. Larry Ross
Interim Co-Regional Minister
Christian Church (Disciplies of Christ) in Kansas
“HR Partners provides a screening process when searching for candidates for a position. The phone screens save me valuable time and give me the information needed to decide whether to invite someone to our office for an in-person interview. They also serve as a knowledgeable resource for up to date standards with HR issues. Two of the most significant improvements would be making the hiring process a breeze and having a resource to provide valuable feedback on HR issues.
HR Partners allows you to continue to work on your mission, whatever it might be, while spending less time on HR issues. You have the confidence when hiring someone that they will have the skills/knowledge to the job well.”
Executive Director of Administration
Washburn University Alumni Association and Foundation
“Knowledgeable and efficient are the two words I would use to describe HR Partners. When I need accurate information in a timely manner, I know I can count on HR Partners!”
Butler Electric Cooperative
“We started working with HR Partners when we had staffing changes in our Accounting and Human Resource department. HR Partners has been there to assist us in that transition and has become a resource that we plan to continue to utilize. Everyone in their office is professional, courteous, knowledgeable, and always very prompt. HR Partners has been able to provide advice and guidance on numerous HR topics and provided a mandatory Workplace Etiquette for our employees. They have also updated our personnel manual in order to provide clear and consistent polices for our employees. HR Partners would be an asset for any company looking for assistance with any human resource needs.”
Cook, Flatt & Strobel Engineers
“It gives me the peace of mind knowing that we have the support and expertise of Human Resources professionals just a phone call away through our collaboration with HR Partners. I would definitely tell anyone considering working with the HR Partners team that they offer a wide variety of services tailored to the client. The HR Partners team assisted our Company with the revision of the Employee Handbook by customizing it to our needs and culture while ensuring it complied with federal, state, and local employment laws.”
Director of Human Resources
Kaw Valley Bank
“I’ve been working with HR Partners for seven (7) years and they’ve been a trusted resource for all of our HR needs. From creating our Employee Handbook, Job Descriptions, assisting with the hiring process and terminations, they have been a much needed and valuable partner as our company has grown from one location with six (6) employees to five (5) locations with over forty (40) employees.”
KexRx Pharmacy & Home Care
“When McElroy’s first started in business, there were not the extensive Human Resources compliance requirements that there are today. HR Partners has assisted us by formalizing our policies and updating our employment records to make sure we meet these requirements. This has enabled McElroy’s, Inc. to focus on what we do best and continue to provide ‘Service You Trust’ to our clients.”
“Consultation services provided by HR Partners proved a valuable resource for personnel matters and in updating our personnel handbook. As we continued to grow in staff size, we found an on-going retainer with HR Partners a great fit to support management, policy and training needs. The HR Partners team is professional, knowledgeable and creative in their approach and we can have confidence in managing employment matters with their involvement and understanding of our organization.”
Executive VP & CFO
“HR Partners has built an exceptional company with some of the most proactive professionals I’ve seen in a long time. We hired HR Partners with a human resources 911 issue and were in much better shape within two weeks! Kristina Dietrick, President of HR Partners, is also great as a speaker and motivator for your staff.”
Kansas Medical Clinic
“We have worked with HR Partners on multiple occasions. Since we’re too small to have an HR advisor on staff, we have relied on HR Partners’ expertise in reviewing our employee manual and other HR-related documents. HR Partners has also been available for advice when needed. They are thorough, straightforward and focused on positive outcomes. I am always confident in HR Partners’ counsel.”
Martha Bartlett Piland
President and CEO
“Schendel worked with HR Partners in several different capacities over a five state area. HR Partners answered our questions about employment law, helped train our management staff to be better leaders, and ensured our employee policies and procedures were legally sound and in the best interests of both Schendel and our co-workers. I've always found the HR Partners staff to be very knowledgeable, friendly and easy to work with. The relationship we formed with HR Partners helped protect both our company and our co-workers, and I feel it was very beneficial to Schendel."
Schendel Lawn and Landscape
“I want to thank you and your team again at HR Partners for your amazing work in securing a high quality Customer Service Representative (CSR) for our Topeka MRH Insurance Group office. Without a doubt, if it were not for your company’s ability to understand the different paths to communicate our need, we would not have been successful in securing in our opinion, the very best CSR in Topeka. HR Partners was instrumental in providing the strategy to secure such an individual for our company and my workings with each and every member of your team was professional and impressive. I shall ever be grateful for your assistance in helping our company grow in Topeka and northeast Kansas by securing the right MRH Team Member for our operation.”
Ross T. Hendrickson
MRH Insurance Group, Inc.Group, Inc.
“Kristina and her team are a dynamic and reliable group to work with. Whether there is a crisis or you’re looking for strategic planning, they will handle it in a responsive, knowledgeable manner. When I need a speedy answer which I can depend on to also be the right answer, HR Partners delivers. This is a talented, smart group and I highly recommend their services.”
Anesthesia Associates of Topeka, PA
“HR Partners has been instrumental in ensuring our company is in compliance with ever-changing government requirements. Equally as important, they’ve helped us effectively deal with some of those out-of-the ordinary human resource issues that pop up from time to time. They have been accessible and very pleasant to work with.”
Kansas Grain Inspection Service, Inc.
“We began working with HR Partners to help us fill an important position in our organization. They offered some new and effective methods for helping us advertise the open position and were instrumental in assisting us with following up on potential candidates.
Since that initial engagement, we’ve utilized the expertise of HR Partners for a wide range of human resources services, from staffing assistance to general HR management advice. Their entire staff has been exceptional. They are professional, knowledgeable, responsive, and enjoyable to work with. We are very happy with their service and intend to continue to rely on them as a trusted business partner.”
Beachner Grain, Inc.
“Kristina and her group of advisors have been very valuable to our company over the last several years. They have assisted us both in critical employee issues as well as reviewing and updating our employee handbook. As their company name proclaims, they are true business partners!”
“The Topeka Country Club has used HR Partners for five years. During that time, when a situation arose needing immediate attention, they were always there. The whole team at HR Partners is professional, knowledgeable and extremely helpful with their approach.”
President & COO
Topeka Country Club
“HR Partners has provided invaluable training, mentoring and coaching for my staff and coworkers that is in concert with our own Human Resources Department and internal policies, procedures and development plans. It has proven to be a successful partnership for us that provides an extra set of resources in our staffing and organizing efforts, succession planning, and individual employee growth and development endeavors. The staff at HR Partners are professional, courteous, and make working on challenging issues not only effective, but fun!”
WPC General Manager
City of Topeka
“HR Partners is an excellent tool to have in your belt. Time is taken to be sure that everyone understands every topic, the anticipated outcome, and the steps taken to achieve the desired results. The solutions provided are prompt, professional, and thorough. Our management team appreciates the expertise provided by HR Partners in an industry with few diamonds and much rough. HR Partners is truly a diamond in the rough.”
Prairie Band, LLC